Terms & Conditions
Nutriment Ltd: a company registered in England under number 8506112 whose registered office is at Enterprise House, Bridge Road, Camberley, Surrey, GU15 2QR, United Kingdom.
It may be beneficial for you to read the Legal Notice below before using the Nutriment Limited website, sending e-mails to Nutriment Ltd or submitting articles, polls or interacting in any way.
We can ship to virtually anywhere within the UK. Note however that there are restrictions on some geographic locations as outlined below.
- Postcodes: AB, IV, PA (mainland) & PH (mainland): 2 day delivery (shipping Monday-Wednesday only)
- Postcode BT: Please call 01276 63554 for a shipping charge quote or visit a retailer.
- Postcode GY: Unable to deliver, please contact our distributor, Pukka Tukka (tel: 07781149992), for further information.
- Postcode IM: Unable to deliver, please contact our distributor, Vanity Fur (tel: 01624 667000), for further information.
- Postcode JE: Unable to deliver, please contact our distributor, The Pet Cabin (tel: 01534 728041), for further information.
- Postcode ZE: Unable to deliver, please contact our distributor, Dorothy Sales (tel: 01595 859287), for further information.
- Ireland: Unable to deliver, please contact our distributor, Vals’ Pet Supplies (tel: 0877176986), for further information.
- Isle of Wight (PO30-PO41): Unable to deliver, please contact our distributor, Perfect Pals (tel: 01983 868581) or visit Pets with Hart PO30 5AU (tel: 01983 522019), for further information.
- Postcodes PA & PH (Islands): Unable to deliver.
If you have any concerns about when your order should be received, please call us. Where our courier system flags up a longer than usual delivery time we will aim to call or email you to confirm if this is acceptable.
Please also note that the shipping rates for our products are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
In order to give us time to ensure your products are packaged and distributed to the highest standards we request that orders are received by at least 2.00 pm on the day prior to the day of delivery. Trade orders must be received by at least 1.00 pm on the day prior to the day of delivery. For further information on trade orders please email firstname.lastname@example.org.
Orders received Monday to Thursday before 2pm will be packed and dispatched that day for next day delivery via a courier.
Orders received after 2pm will not be processed until the next day.
Orders received after 2pm Thursday, or on Friday, Saturday or Sunday will be processed on Monday for Tuesday delivery, however due to the large quantity of orders we ship on Monday it can take an extra day to arrive. Please be assured that our packaging will keep our products frozen for a good 2-3 days in transit, so if your order is delayed then there should be no need to worry!
Please note that we do not deliver on Saturday, Sunday, Monday or public holidays such as Good Friday, Christmas Day, Boxing Day and New Year’s Day. Orders received on these days will be dispatched on the next available shipping day. If you have any concerns about when your order will be received, please feel free to call us.
ORDERS FOLLOWING BANK HOLIDAYS CAN TAKE AN EXTRA DAY DUE TO THE HIGHER VOLUME OF PARCELS OUR COURIERS HAVE TO DELIVER.
We cannot be held responsible for the non-performance of any aspect of order delivery arising as a result of incorrect information being provided. You may be responsible for the cost of delivery and return of the goods in these circumstances.
We shall not be liable for the non-performance of any aspect of order delivery arising as a result of circumstances beyond our control.
In the unlikely event that your order should fail to arrive on the relevant delivery day please advise us of the fact by e-mail at: email@example.com within a period of 48 hours, providing us with your account number, post code and delivery date, and we will investigate the reason and respond to you within a further period of 48 hours from receipt of your e-mail. If, as a result of our investigations, we fail to come up with an appropriate reason for non-delivery or are unable to locate a signed proof of delivery document your order will be deemed by us to be “lost”. In these circumstances you may either cancel your order and we will refund any amounts paid in full, or we will arrange for delivery of the goods on an alternative date.
We cannot be held liable for any consequential loss whatsoever as result of a product being “lost” or not arriving on time.
For every order placed via our website you will receive an order confirmation, by e-mail, within 24 hours of placing that order with full details of products, prices and delivery details requested on that order. Please do not hesitate to contact us if confirmation is not received within that time frame
All orders can be cancelled at any time up the point that our courier collects the order on the day of dispatch. To do this simply email or phone, quoting your order reference number and we’ll refund any monies paid in advance as soon as possible.
We are continually looking for ways to improve our service to you so would appreciate feedback on why you feel the need to cancel your order, although you are under no obligation to do so.
If you cancel your order after our courier has collected your order, you must return the goods to us at your own expense and in the original packaging. You must ensure goods are packaged adequately to protect against damage and will arrive at our premises still in a frozen state.
If you fail to return the goods, we can arrange to collect them, and will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights, for example if goods are faulty or miss-described.
Do I have to be in to receive my order?
No. Our courier is instructed to always leave your parcel safe at your address if there is no one home to accept delivery. If necessary, you can specify a safe location (eg in a shed, garage or with a neighbour) when placing your order.
Once dispatched, can I change the delivery date on my order?
Our couriers can change the delivery date of your order, however please note that this is completely at your discretion. Your order will not return to a freezer between leaving our factory outlet and arriving at your address. We are not liable to reship or refund your order if you have changed your delivery date with our courier and the products have arrived defrosted.
What happens if, in the unlikely circumstance, my order is delayed?
Our courier sometimes have to delay orders due to different reasons such as vans breaking down. If you have been notified about your order being delayed then please contact us on 01276 63554 so that we can track you order and aim to get it out for delivery on your expected delivery date. If we are unable to get it delivered on this day, your order will be with you the following day. Your order should be absolutely fine for 2-3 days in the packaging we provide. If there is anything wrong with your order when it arrives then please notify us as soon as possible. By providing your mobile number with your order, our courier service will be able to give you an update via SMS (text messaging).
You may return any product in the extremely unlikely event that you are dissatisfied with it, if purchased from our website. However, we insist that the product is unused and has remained frozen since first delivered in order for us to accept any returns. All returns must be sent by next day courier to our factory address. Upon receipt of any returns in good condition we will then process your refund. Please bear in mind that any refund may take a couple of days to show in your account. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). If you purchase from a third party stockist please refer to their returns policy.
Nutriment Ltd either owns the intellectual property rights in the underlying HTML, text, images, audio clips, video clips, software and other content (collectively, the “Content”) that is made available to you on this website, or has obtained the permission of the owner of the intellectual property in such Content to use the Content on this website. Except as provided in these Terms, Nutriment Ltd prohibits the redistribution or copying of any Content on this website without its express written permission. Nutriment Ltd hereby authorises you to display on your computer, download and print pages of this website, subject to the following provisions:
(1) the copyright notice appears on all such printouts;
(2) the information will not be altered in any manner; and
(3) the Content is only to be used for personal educational and non-commercial use and will not be redistributed, broadcast or copied to any other media.
Nutriment Ltd Products may have (hypertext) links to other unaffiliated websites. Linking to such websites is at your own risk. Nutriment Ltd has not reviewed all of the content of such linked websites and is not responsible for the content of any such linked website. Any (hypertext) links contained on this website shall not be construed as an endorsement by Nutriment Ltd of any such linked website.
Use of the website
You are provided with access to this website in accordance with these Terms and any orders placed by you or on your behalf in respect of any of the Products must be placed strictly in accordance with these Terms.
You warrant that:
The Personal Information that you are required to provide when you register as a customer of ours is true, accurate, current and complete in all respects; and
You will notify us by e-mail immediately of any changes to the Personal Information.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold Nutriment Ltd and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms by you or anyone you are responsible for or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.
Description of Products
Each Product purchased is sold subject to its Product Description which sets out any additional Specific Conditions related to that Product.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the website by pressing the confirm order button at the end of the checkout process.
We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from us.
Order acceptance and the creation of the contract between you and us will take place on the despatch to you of the Products ordered.
We may but are not obliged to notify you of our non-acceptance of an order made by you. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
The contract will be concluded in English.
Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account as set out in the payment section of this website. You confirm that the credit, debit or store card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Zero Tolerance Policy
Use of profanity, verbal threats and abusive language will not be tolerated and any such behaviour will result in your order being cancelled. This applies to telephone, email and face-to-face communications.
“Nutriment”, “Just”, “Dinner for Dogs”, “Baa Tubes” and “Moo Tubes” are trademarks of Nutriment Limited. Our formulas are the Intellectual Property of Nutriment Limited and are not allowed to be reproduced.